Frankfinn

FRANKFINN CERTIFICATE COURSE IN

Hospitality, Travel & Customer Service

DURATION

11 MONTHS

Study 5 days/week for 2 hours/day

PREREQUISITES

Plus Two

See prerequisite in detail>>

AGE

17-24

COURSE CURRICULUM

Why should choose Frankfinn course?

The hospitality and tourism sectors have made significant contributions to the economy in recent times, and are slated to generate even more revenue in the years ahead. Consequently, the demand for elite professionals that have received training from top-notch institutes is now second to none. This 11-month Frankfinn course has been scientifically created to deliver results that are quality par excellence, equipping students with the necessary skills to become leaders in the hospitality, tourism, customer service or any industry that mandates a similar skill set.

$16B

Indian Aviation Market Size

FRANKFINN ADVANTAGES

14000+

PLACEMENTS IN 2019

200+

HIRING PATNERS ONBOARD

1.7 lac+

HIGHEST MONTHLY CTC OFFERED

What you'll learn

English is the Language of International communication and it is the official language in 53 countries and 400 Million people around the world. English language plays a vital role to have a successful career. This curriculum is specially designed by experts in order to help each student to communicate effectively with English language. Topics that are focused in this subject include basic grammar knowledge, greetings and farewells, and the various details involved in making appointments or coming to a mutual conclusion on certain topics. Since each lesson in this course is extremely interactive, students are able to constantly practice their language skills and also learn about key aspects of correct and effective communication.

This course will help to further improve student’s pronunciation, intonation and fluency in English language. This curriculum is highly interactive and trains the students to improve their skill in public speaking, group discussions which will help them to clear the interviews.

This course is specially designed to train students on the skills, which is essential to become a cabin crew. The program is inclusive of all the topics related to aviation hospitality that a cabin crew member must be aware of. Basic flight safety protocols, emergency routines and handling passengers onboard are included in this curriculum. Students are trained about the different parts and functions of a commercial aircraft, and also about essential flight-related tasks such as embarkation and disembarkation procedures as well as onboard meal service techniques.

Personal grooming is very important in service industry, especially in aviation, hospitality, travel and customer service. Grooming plays a vital role in maintaining a high self-esteem and self-confidence. Our students will be provided with special training on grooming skills required in the aviation, hospitality, tourism and customer service industries. The major topics that are covered in this subject are skin and hair care, western and traditional attires, and basic grooming practices, dental care, professional make-up techniques etc. The Special training on– art of walking impressionably and following certain social etiquettes.

The subject trains the student on the special skills required in the hospitality industry. The topics covered in this course include handling guest arrivals along with check-in, checkouts, and modes of payment settlements. Students will also be trained on a popular and versatile hotel management software that is used by companies worldwide.

This course teaches the skills required by the staff working in the Air Travel – Reservation and Ticketing domain. This course trains the students on details of how an airport functions including ticket reservations, check-in,cargo, and fare constructions.

This course is highly interactive and helps the student develop the personality traits required to work in a professional environment. This course familiarizes the students with positive attitude and emotional intelligence anger management, empathy, perception, motivation and stress management. The course instills in them great confidence and makes them true leaders. The importance of complementary characteristics and participating in team-building activities are also discussed in detail.

This is a vital course that trains the student on customer handling skills. Students are briefed about the different types of customers as well as the basic needs of each customer. Students are also made aware of what makes customer service exemplary. This course equips them with the skill sets to deal with ease even the difficult customers successfully.

As the name suggests, this course prepares the student for facing and clearing all types of interviews. Impromptu speaking, mock interviews, group discussions, and positive body language are covered in this course. They are prepared to answer all the questions that can be put to them in the interviews. Besides, the Frankfinn trainers will also share knowledge for preparing the perfect resume and covering letters.

Pre – requisites

  •  1.    12th pass or appeared, First Year or Second Year Graduation Student (Students studying in 12th Class can also take admission.
  •  2.     However, the  certificate will be awarded only after passing 12th standard.)
  •  3.     Basic knowledge of English

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